Account & verification
Sign-in, account creation, identity verification, and profile information.
SUPPORT & HELP
How can we help?
The Consulty support team assists clients and consultants with accounts, bookings, payments, and app subscriptions.
Support email
support@consulty.ioWe review support messages within two business days. Cases involving an external payment provider may take longer.
Email supportChoose your support topic
Bookings & service delivery
Bookings, session times, consultant communication, and agreed deliverables.
Payments & refunds
Payment status, invoices, refunds, disputes, and payouts.
App subscriptions
Activating an add-on, managing a subscription, recurring invoices, or cancellation.
Help us resolve your request faster
Include the following information when available:
- 1The email address registered to your account.
- 2The booking or invoice reference—never your card details.
- 3A short description and the steps that led to the issue.
- 4A screenshot with any sensitive information hidden.
Keep your account secure
Consulty support will never ask for your password, verification code, full card number, or API keys. Do not send this information by email.